Ordering Process
Asuragen’s ordering process has been streamlined to ensure clarity, quality, and
a quick turn-around time. Asuragen’s Account Executives together with the Project
Managers, Legal Department and Customer Service will walk you through these few
steps required to process your samples:
- Establish Service Provider Agreement or Terms and Conditions
- Provide Quotation and Statement of Work (SOW)
- Receive your purchase order and assign a Job Number
- Purchase Order or other payment provisions
- Submit sample information via our
Sample Submission Form
For many projects, these details can be completed the same day of the
initial consultation. In addition, if your company or institution intends
to have ongoing projects with Asuragen, we can establish standardized ordering procedures
to consolidate or eliminate several of these steps.
Service Provider Agreement or Terms and Conditions
Ordering a service is distinct from purchasing a product in several respects:
- The client provides material to Asuragen and retains title to
the material, so Asuragen needs authorization to work with client materials
- Guarantees or warranties can be applied only to the processes
Asuragen provides, not to the samples we receive, and
- Unless specified otherwise, the data Asuragen generates will be
confidential to the client
Procurement or purchasing departments who routinely purchase products and “one-way”
services like instrument service contracts may not anticipate these important details
of ordering one or more of our services. To quickly set up the correct understanding
between Asuragen and the client’s institution, we can provide a simple template
agreement applicable to many projects, or a single-use “Terms and Conditions” format
for a single project. Alternately, we can work with your procurement, purchasing,
outsourcing, or contracts office to establish the proper framework. Your Account
Executive will guide you in this choice and provide you the proper document.
Quotation and Statement of Work (SOW)
To ensure clear and consistent communications,
Asuragen’s Account Executives and Project Managers create combined Quotation and
Statement of Work documents describing the details of your experiment, samples being
submitted, processing, and data analysis that Asuragen will perform as well as detailed
deliverables coming back to you.
For our standardized services, templates of these SOWs are customized to your experimental
design so we can quickly configure a detailed price quotation specific to your experiment.
Should any changes be required, these too will be documented in writing (electronic
or hardcopy) so that our responsibilities to you are always clear.
If you expect to run several studies with Asuragen, we encourage you to establish
a Service Provider Agreement, allowing multiple Quote and Statement of Work documents
to be created and executed independently of the overall contractual terms.
However, if you require a single project to be done quickly, our Terms and Conditions
are integrated with our Quote and Statement of Work, enabling review and execution
of a single document to initiate a project.
Assignment of Job Number
Once your quote is complete, you will receive an Asuragen-assigned Job Number, starting
with the letter “J”. Since jobs may span multiple purchase orders, or multiple jobs
may be performed on a single purchase order, please refer to the job number in all
correspondence concerning the job including sample shipment or status inquiries.
Purchase order or other payment provisions
Before work can begin on a project, Asuragen requires a purchase order or other
form of payment to be pre-arranged. Asuragen invoices a job upon completion of the
work. For small projects we wait until we ship your final deliverable to invoice
your project. Larger projects may involve upfront payments, monthly progress billing,
or milestone billing.
Submission of Sample Information via our Sample Submission Form
Before we receive your samples, we request that you complete our Sample Submission Form and submit
it to our Project Managers via email as described in the
form’s instructions. This document provides us an error-free way to import
your sample identifiers and other critical sample information so that your results
are indexed properly. It is also vital to define the experimental groups for our
SSP,
and miRInform™,
and other packaged informatics processes.
Submission of samples
Samples should be sent via overnight courier of your choice to:
Asuragen, Inc., Attention: Asuragen Services- (Biological Materials, Job #J_-_____).
Suite 100 2150 Woodward St. Austin,
TX., 78744
All shipments and inquiries should reference the Job Number assigned to your project
by Asuragen’s Project Managers. Due to risk of loss if shipments are delayed, we
only ship on Mondays, Tuesdays, or Wednesdays. Please notify our Project Managers
of the shipment tracking information so we know to expect the package.
What happens from here?
Learn more about our Communications and Control
procedures during sample processing, or about our Sample
Processing Workflows.